Track guest relationships, automate booking workflows, and personalize service from your CRM.
Every booking creates a record. Every interaction builds the guest profile. Every communication reflects what you know about them - automatically.
Guest Concierge
Three workflows hospitality teams run with Onpilot
Guest Concierge
Guest record lookup and stay history
Pull guest preferences, booking history, and past interactions from Onpilot instantly - so every touchpoint feels personal and informed.
Guest Concierge
Auto-update guest records on booking events
Reservations, modifications, check-ins, and post-stay feedback update records automatically. Guest profiles build themselves over time.
Guest Concierge
Personalized outreach from CRM guest data
Generate pre-arrival emails, loyalty offers, and follow-up messages grounded in the guest's actual preferences and stay history.
Guest Concierge
Greet every guest with full context from your CRM
Front desk, concierge, and reservations staff get the guest's complete history - past stays, preferences, loyalty status, and special requests - pulled from your CRM before the interaction starts. Every guest feels like a regular.
Guest Concierge
Keep guest profiles current through every touchpoint
Booking confirmations, room preferences, dining reservations, and satisfaction scores write to the CRM automatically. Guest profiles become richer with every visit - no manual data entry required.
Guest Concierge
Generate personalized guest communications from data
Draft pre-arrival emails, upgrade offers, and post-stay follow-ups grounded in the guest's actual preferences and history. Every message references what you know about them - not a generic blast.
Guest Concierge
Analyze guest segments and loyalty performance
Ask 'which repeat guests have not booked in 6 months?' or 'show me average spend by loyalty tier' and get instant answers from your CRM. Guest intelligence is always one question away.
Guest messaging and payments that always reference the same booking
Guest journey
Case study
Integrate with Stripe
Connect Onpilot to Stripe for deposits, changes, and refunds - guests get booking-accurate answers tied to the same ledger your finance team trusts.
One integration layer - tenant-scoped, with OAuth, approvals, and audit trails your security team can review.
See all payments & messaging integrationsBook a demo
Deliver personalized hospitality at scale.
We help hospitality teams connect their CRM, automate guest profiles, and generate communications that feel personal.