Resolve tickets faster with full customer context
Every support interaction starts with complete customer history. No more asking customers to repeat themselves. Your agents see the full picture instantly.
- 45%
- Faster ticket resolution
- 3x
- Tickets handled per agent
- <15 min
- First response time
A day in the life
One prompt. Full customer context. Response drafted.
Agents stop hopping between Zendesk, the CRM, and the wiki. Onpilot pulls the account, ticket history, and policy — then drafts a grounded reply your agent just reviews and sends.
Pull full customer context for ticket #4821, draft a response, and update the record in Zendesk.
“Can't access my dashboard”
- Plan
- Enterprise · 14 seats
- Renewed
- 2 months ago
- Owner
- Sarah K.
- Tickets
- 3 prior · last 2w ago
Full customer context - before the conversation starts
When a ticket comes in, Onpilot pulls the customer's full profile - deal history, subscription status, past tickets, account owner, and recent interactions. Agents get a complete picture without switching tools. Responses are personalized to the customer's actual situation.
See how customer lookup worksPrompts in action
What support teams are asking Onpilot every day
Real prompts your agents can run today — no training, no setup.
What plan is acme-crm.com on? When does their contract renew?
Triage this escalation and summarize the ticket history before my 1:1 in Slack.
Draft responses for all tickets waiting on engineering and tag the owner.
Book your demo today.
Connect your data, configure your workflows, and go live with a production-ready AI agent — no ML team required.