Track shipments, manage accounts, and resolve exceptions - all from your CRM.
Keep customer records current, automate status communications, and give operations teams connected intelligence at every step.
Shipment Tracker
Three workflows logistics teams run with Onpilot
Shipment Tracker
Customer and shipment record lookup
Pull account details, shipment history, and SLA terms from Onpilot instantly - so every customer interaction starts with full operational context.
Shipment Tracker
Auto-update records on shipment events
Status changes, delivery confirmations, and exception flags write to customer records automatically. Account managers see current state without manual tracking.
Shipment Tracker
Account performance reports in plain English
Ask 'which accounts had the most exceptions last month?' or 'show me on-time delivery rates by lane' and get instant results from your data.
Shipment Tracker
Answer customer inquiries with full context
When a customer asks about a shipment, the agent pulls their account history, active orders, SLA terms, and past exceptions from your CRM. Agents respond with context instead of running manual lookups across multiple systems.
Shipment Tracker
Log exceptions and resolutions back to the CRM
Delays, reroutes, and failed deliveries create or update records with cause codes, resolution steps, and customer communications. Account history builds itself - giving ops and sales teams a shared view of service quality.
Shipment Tracker
Generate proactive customer communications from data
Draft delay notifications, status updates, and resolution summaries grounded in the customer's actual shipment data and account context. Every message reflects their specific situation - not a generic status template.
Shipment Tracker
Analyze account health and operational performance
Ask 'which accounts are at risk of churn based on exception rates?' or 'compare on-time performance across our top 20 accounts' and get formatted results from your CRM - ready to share with leadership.
Maps, tickets, and field comms anchored to the same reality
Ops & field
Case study
Integrate with Google Maps
Ground Onpilot in Google Maps context for ETAs, routes, and location-aware updates - dispatch and customer comms speak the same geography your drivers already use.
One integration layer - tenant-scoped, with OAuth, approvals, and audit trails your security team can review.
See all ops & ticketing integrationsBook a demo
Keep operations moving with CRM-connected intelligence.
We help logistics teams connect their CRM, automate record keeping, and reduce manual communication overhead.